2.AGREEMENT TO TERMS: By clicking a box indicating your acceptance of these Terms, by executing an Order Form or other contract that references these Terms, by purchasing Products or otherwise entering into an Order Form or other contract with Jitter or any other entity or individual for the purchase of Products or under which Products are made available to you, or by otherwise accessing and/or using the Products, whichever occurs first, you accept and agree to be bound by these Terms. If you do not agree to these Terms or you are not authorized to access and/or use the Products, you shall not access or use the Products. If you are accessing and/or using the Products on behalf of a company (such as your employer) or other legal entity that is our Customer, you agree to these Terms on behalf of such company or other legal entity, and you represent and warrant that you have the authority to bind such company or other legal entity to these Terms. If you have entered into a separate contract with Jitter with respect to your purchase of Products or under which Products are made available to you, to the extent there is a conflict between such separate contract with Jitter and these Terms, such separate contract with Jitter shall prevail. References to “you” and “your” in these Terms refer to that company or other legal entity, our Customer. You may not use the Products if you are our direct competitor, as determined in our sole discretion, except with our prior written consent.

3. CHANGES TO TERMS OF SERVICE: Jitter may modify the Terms at any time, in our sole discretion. If Jitter does so, Jitter will inform you by posting the modified Terms to the Services or our website or through other communications with you, our Customer. It is important that you review the Terms whenever Jitter modifies them because if you continue to use the Products after Jitter has posted or otherwise informed you of the modified Terms, you are indicating to Jitter that you agree to be bound by the modified Terms. If you do not agree to be bound by the modified Terms, then you may not continue to use the Products.

4. LICENSE: Subject to the terms and conditions specified in these Terms or an applicable Order Form, Jitter grants the Customer a non-sublicensable, non-exclusive, non-transferable, limited and revocable license to use and access the Jitter Software (i) in accordance with the Documentation, (ii) for the number and type of Jitter Software licenses specified in the applicable Order Form and solely the functionality included therein, and (iii) starting from the applicable License Start Date until the License Expiration Date set forth in such Order Form or the earlier termination of such Order Form or these Terms. The Support Services and the Hosted Software SLAMaster Services Agreement at www.gojitter.com/sla are included as part of the license grant and contingent upon a valid license.

5. LICENSE RESTRICTIONS: Customer agrees not to do or attempt to do any of the following without Jitter’s express prior written consent: (i) resell, white label, or reproduce the Jitter Software or any individual element within the Jitter Software, Jitter’s name, any Jitter trademark, logo or other proprietary information, or the layout and design of any part of the Jitter Software; (ii) access, tamper with, or use non- public areas of the Jitter Software Systems; (iii) gain unauthorized access to, interfere with, disable, or disrupt the integrity or security of the Jitter Software Systems; (iv) avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented to protect the Jitter Software Systems or enforce a contractual usage limit; (v) transfer, copy, modify, sublicense, lease, lend, rent or otherwise distribute the Jitter Software to any third party; (vi) decipher, decompile, disassemble or reverse engineer any aspect of the Jitter Software, in whole or in part; (vii) impersonate or misrepresent an affiliation with any person or entity; (viii) use or access the Jitter Software for any competitive purpose; (ix) perform benchmark testing on the Jitter Software; (x) use the Jitter Software to store or transmit Malicious Code; (xi) use the Products to store, publish, submit/receive, upload/download, post, use, copy, or otherwise produce, transmit, or distribute infringing, libelous, defamatory, harassing, threatening, or otherwise unlawful or tortious material; or to store, publish, submit/receive, upload/download, post, use, copy, or otherwise produce, transmit, or distribute material in violation of third-party privacy rights; (xii) violate any applicable law or regulation; or (xiii) authorize, permit, encourage, or enable any other individual or entity to do any of the foregoing. Jitter has the right to investigate violations of this Section or conduct that affects the Jitter Software Systems and immediately suspend or terminate any or all of Customer’s access to the Jitter Software if it reasonably suspects or determines that Customer has violated this Section. Jitter may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

6. PRODUCT UPDATES:

6.1. General: Jitter continuously improves the Products, and may from time to time (i) update the Jitter Software; or (ii) update the Apps. Jitter may change or discontinue all or any part of the Products, at any time and without notice, at Jitter’s sole discretion. Updates or upgrades may include security or bug fixes, performance enhancements, or new functionality, and may be issued with or without prior notification to Customer. The Customer hereby consents to such automatic updates.

6.1. Pre-Launch Offerings: From time to time, Jitter may in its sole discretion make Pre-Launch Offerings available to the Customer. Should the Customer opt to use Pre-Launch Offerings: the Customer agrees to (i) assume sole responsibility and all risk, and waive and release Jitter from any claims directly or indirectly arising from or related to the Pre-Launch Offerings; and (ii) without limitation, defend, indemnify, and hold harmless Jitter from any third party claims directly or indirectly arising from or related to the Pre-Launch Offerings.PRE-LAUNCH OFFERINGS ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND.The Customer acknowledges that Pre-Launch Offerings that may interact, interface, or integrate with third party products and/or services may not be validated or supported by such third parties and may interfere with the operations of or void warranties for such third party products and/or services. Except as explicitly set forth otherwise in this Section 6.2, Pre-Launch Offerings are subject to the same terms and conditions as are applicable to a “Product” under these Terms.

6.3. Feedback: Customer agrees to use commercially reasonable efforts to provide feedback to Jitter regarding the Products upon request and agrees that Jitter shall have all rights, title, and interest in and to all comments, suggestions, and other feedback (collectively, “Feedback”) provided by Customer to Jitter related to the Products. Customer shall and hereby does irrevocably transfer and assign to Jitter all right, title, and interest it may have in such Feedback to Jitter, and Jitter hereby accepts such transfer.

7. PAYMENT, SHIPPING, AND DELIVERY: The Customer’s payment and billing terms are set forth in the Order Form. Unless otherwise set forth herein or in the applicable Order Form, all payments made to Jitter under an Order Form are non-refundable. Jitter may submit Customer contact information and information related to the timeliness of the Customer’s payments to credit rating, credit reporting, or similar agencies. Customer is responsible for all payments of applicable taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”), however designated or incurred under these Terms. If Jitter has the legal obligation to pay or collect Taxes for which the Customer is responsible for under this section, Jitter will invoice the Customer, and the Customer shall reimburse Jitter for any taxes paid or payable on behalf of the Customer. Unless required by applicable law, Jitter will not provide retroactive Tax refunds or credits to the Customer. Subject to applicable legal requirements, any Tax refund or credits provided to the Customer shall be at Jitter’s sole discretion, and Jitter reserves the right to charge the Customer reasonable fees and costs associated with processing such Tax refund or credit.

8. ACCOUNTS: The Customer shall be solely responsible for administering and protecting its Accounts. The Customer agrees to provide access to the Jitter Software only to Authorized Users, and to require such Authorized Users to keep Account login information, including user names and passwords, strictly confidential and not provide such Account login information to any unauthorized parties. Customer is solely responsible for monitoring and controlling access to the Jitter Software and maintaining the confidentiality of Account login information and any provided API tokens. In the event that the Customer or any Authorized User becomes aware that the security of any Account login information has been compromised, Customer shall immediately notify Jitter and de-activate such Account or change the Account’s login information. Authorized Users may only use the Jitter Software strictly on behalf of Customer and subject to the terms and conditions applicable to Customer herein. Customer is responsible and liable for any breach by an Authorized User of his or her obligations hereunder.

9. CUSTOMER DATA:

9.1. Ownership and Usage: Customer Data is accessible via the Jitter Software. Customer owns all Customer Data, and Jitter will keep Customer Data confidential. Customer hereby grants to Jitter a non- exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, display, and distribute Customer Data in connection with operating and providing the Products. Jitter will maintain reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of Customer Data. Jitter will not share Customer Data without Customer consent, except when the release of data is compelled by law or permitted herein. Jitter may collect and use analytics, statistics or other data related to the Customer Data and the Products (i) in order to provide the Products to Customer; (ii) for statistical reporting and use, including the sale of such reporting and analytics to third-parties (provided that such data is not personally identifiable); or (iii) to monitor, analyze, develop upon, maintain, and improve the Products; including by providing such data to third party services for the aforementioned purposes. The right to use such data shall survive the termination of these Terms, unless legally prohibited or Customer requests in writing upon termination that such use be limited to non-personally identifiable data. Customer may export Customer Data at any time during the term of these Terms through the export features in the Jitter dashboard or via the Jitter API. Customer acknowledges that some information may not be exportable via the Jitter dashboard or the API. If these Terms terminate or expire and Customer does not renew, Customer Data may be immediately deleted.

9.2. Customer Data Representation And Warranty: Customer represents and warrants that: (i) Customer will obtain all rights and provide any disclosures to or obtain any consents, approvals, authorizations and/or agreements from any employee or third party that are necessary for Jitter to collect, use, and share Customer Data in accordance with these Terms (ii) no Customer Data infringes upon or violates any individual or entity’s intellectual property rights, privacy, publicity or other proprietary rights and (iii) Customer will adhere to all laws and regulations applicable in its jurisdiction in the conduct of its business in relation to Jitter and its receipt and use of the Products. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS JITTER AND, IF RELEVANT, ITS DIRECTORS, OFFICERS, AFFILIATES AND SUBCONTRACTORS AGAINST ANY LIABILITIES, DAMAGES, DEMANDS, LOSSES, CLAIMS, COSTS, FEES (INCLUDING LEGAL FEES), AND EXPENSES IN CONNECTION WITH ANY THIRD-PARTY LEGAL OR REGULATORY PROCEEDING ARISING FROM ANY ACT OR OMISSION OF THE CUSTOMER IN RELATION TO CUSTOMER INSTRUCTIONS OR FROM THE CUSTOMER’S BREACH OF THIS SECTION 9.2.

9.3. Privacy Policy Addendum: The “Privacy Policy” at www.gojitter.com/privacy sets forth the Parties’ agreement with respect to the terms governing any Personal Data and Information by Jitter on the Customer’s behalf pursuant to these Terms. The Privacy Policy forms part of these Terms and supersedes any prior agreements regarding Personal Data and Information. The term “Personal Data and Information” used in this Section is defined in the Privacy Policy.

10. CONFIDENTIALITY:

10.1 Confidential Information: means any technical, financial, or business information disclosed by one Party to the other Party that: (i) is marked or identified as “confidential” or “proprietary” at the time of such disclosure; or (ii) under the circumstances, a person exercising reasonable business judgment would understand to be confidential or proprietary. Jitter Confidential Information includes any information related to the Products, including the pricing thereof, Pre-Launch Offerings, Jitter Software Systems, or Jitter customers or partners, and any data or information that Jitter provides to Customer in the course of providing the Products to Customer. Customer Confidential Information includes Customer Data and any data or information that Customer provides to Jitter for the purpose of evaluating, procuring, or configuring the Services (for example, makes and models of vehicles or equipment, vehicle routes, or similar information). Confidential Information excludes information that: (i) is now or hereafter becomes generally known or available to the public, through no breach of the receiving Party’s confidentiality obligations; (ii) was known, without restriction as to use or disclosure, by the receiving Party prior to receiving such information from the disclosing Party; (iii) is acquired by the receiving Party from a third party who has the right to disclose it and who provides it without restriction as to use or disclosure; or (iv) is independently developed by the receiving Party without use or knowledge of or reference to any Confidential Information of the disclosing Party.

10.2 Confidentiality Obligations The receiving Party agrees: (i) to maintain the disclosing Party’s Confidential Information in strict confidence; (ii) not to disclose such Confidential Information to any third parties (except for any Affiliates, employees, agents or third party service providers of receiving Party in performing under these Terms under reasonable confidentiality obligations, or except as authorized by disclosing Party); and (iii) not to use any such Confidential Information for any purpose except to perform under these Terms or as authorized by the disclosing Party. Notwithstanding anything to the contrary in these Terms, the receiving Party may disclose the disclosing Party’s Confidential Information to the extent required by law or regulation, provided that, unless prohibited by applicable law or regulation, the receiving Party uses reasonable efforts to give the disclosing Party advance notice of such requirement and reasonably cooperates with the disclosing Party at the disclosing Party’s expense in preventing, limiting, or protecting such disclosure.

11. JITTER SOFTWARE PROPRIETARY RIGHTS: Jitter exclusively owns all right, title, and interest in and to the Jitter Software that Customer accesses or licenses, including all associated intellectual property rights. Customer acknowledges that the Jitter Software is protected by copyright, trademark, and other laws of Canada and, if applicable, foreign jurisdictions. Customer agrees not to remove, alter, or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services. Customer shall and hereby does irrevocably transfer and assign to Jitter all right, title, and interest it may have in the Jitter Software to Jitter and Jitter hereby accepts such transfer. No ownership rights are being conveyed to Customer under these Terms. Except for the express rights granted herein, Jitter does not grant any other licenses or access rights, whether express or implied, to any other Jitter software, services, technology, or intellectual property rights.

12. CONNECTIVITY DATA USAGE: A Jitter Software license only includes connectivity data to the extent such license SKU is identified as including connectivity data, if any, and sets forth the amount of connectivity data included. Connectivity data usage above any included connectivity data cap may result in the reduction of connection speeds, the restriction of connectivity, the interruption of connectivity, or some combination thereof. Restriction or interruption of connectivity will not impact the function of hours of service logs.

13. NON-JITTER PRODUCTS: The Products may contain links to or have the ability to integrate or interoperate with, import or export data to or from, provide access to, or be accessed by Non-Jitter Products (collectively, “Non-Jitter Product Integrations”). If Customer opts to use any Non-Jitter Product Integrations, including but not limited to with respect to the exchange of data between Products and Non- Jitter Products, Customer agrees to: (i) assume sole responsibility for and all risk arising from Customer’s use of Non-Jitter Product Integrations and the content, functionality, or availability of any Non-Jitter Products, including waiving and releasing Jitter from any claims directly or indirectly related thereto; and (ii) without limitation, defend, indemnify, and hold harmless Jitter from any third-party claims directly or indirectly arising from or related to Customer’s use of any Non-Jitter Product Integrations. JITTER PROVIDES NON-JITTER PRODUCT INTEGRATIONS “AS IS” WITHOUT WARRANTY OF ANY KIND AND ONLY AS A CONVENIENCE.

14. PUBLICITY: Customer hereby grants Jitter permission to use the Customer name and logo on Jitter’s website, press releases, customer lists, securities filings, earnings calls, and investor and marketing materials to list Customer as a customer. However, Jitter will not use Customer’s name, trademarks, or logos in any other way without Customer’s prior consent. Customer agrees to abide by the terms of Jitter’s Marks Usage Agreement available at www.gojitter.com/media

15. TERM: The term of these Terms begins upon the date on which you accept these Terms, by clicking a box indicating your acceptance, by executing an Order Form or other contract that references these Terms, by purchasing Products or otherwise entering into an Order Form or other contract with Jitter or any other entity or individual for the purchase of Products or under which Products are made available to you, or by otherwise accessing and/or using the Products, whichever is the earliest, and shall continue until (i) the License Expiration Date for the last active Order Form or other contract you entered into for the purchase of Products or under which Products are made available to you, (ii) you are no longer authorized to access and/or use the Products, or (iii) these Terms are otherwise terminated earlier as provided hereunder, whichever is earliest.

15.1 Renewal: means any technical, financial, or business information disclosed by one Party to the other Party that: (i) is marked or identified as “confidential” or “proprietary” at the time of such disclosure; or (ii) under the circumstances, a person exercising reasonable business judgment would understand to be confidential or proprietary. Jitter Confidential Information includes any information related to the Products, including the pricing thereof, Pre-Launch Offerings, Jitter Software Systems, or Jitter customers or partners, and any data or information that Jitter provides to Customer in the course of providing the Products to Customer. Customer Confidential Information includes Customer Data and any data or information that Customer provides to Jitter for the purpose of evaluating, procuring, or configuring the Services (for example, makes and models of vehicles or equipment, vehicle routes, or similar information). Confidential Information excludes information that: (i) is now or hereafter becomes generally known or available to the public, through no breach of the receiving Party’s confidentiality obligations; (ii) was known, without restriction as to use or disclosure, by the receiving Party prior to receiving such information from the disclosing Party; (iii) is acquired by the receiving Party from a third party who has the right to disclose it and who provides it without restriction as to use or disclosure; or (iv) is independently developed by the receiving Party without use or knowledge of or reference to any Confidential Information of the disclosing Party. Please email renewals@gojitter.com for any questions regarding automatic renewal.

15.2 Termination: Jitter may terminate these Terms, any Order Form, and your access to and use of the Jitter Software at its sole discretion, at any time upon notice to you. However, if Jitter so terminates for its convenience and not as otherwise set forth in these Terms or the applicable Order Form, then Jitter will provide you with a Refund. For greater certainty, Jitter will not issue any refund where termination has occurred because of or in relation to a breach of these Terms by you. Unless otherwise set forth herein or in the applicable Order Form, an Order Form cannot be terminated prior to the License Expiration Date.

15.3 Survival: Upon any termination or expiration of these Terms, the following Sections of these Terms will survive: 5 (License Restrictions), 6.2 (Pre-Launch Offerings), 6.3 (Feedback), 7 (Payment, Shipping, and Delivery), 9 (Customer Data), 10 (Confidentiality), 11 (Jitter Software Proprietary Rights), 15 (Term), 16 (Limitation of Liability), 17 (Dispute Resolution), 18 (Governing Law), and 19 (General Terms).

16. LIMITATION OF LIABILITY::

16.1 No Consequential Damages: NEITHER JITTER NOR CUSTOMER NOR ANY OTHER ENTITY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PRODUCTS WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LEGALLY PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY.
EXCEPT AS TO ANY EXPRESS INDEMNIFICATION OBLIGATION SET FORTH IN THESE TERMS, AND EXCEPT AS TO CUSTOMER’S PAYMENT OBLIGATIONS UNDER AN ORDER FORM, IN NO EVENT WILL EITHER PARTY’S TOTAL AGGREGATE LIABILITY, INCLUDING TO THE OTHER PARTY AND ANY OF ITS AFFILIATES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE AMOUNTS CUSTOMER HAS PAID TO JITTER HEREUNDER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE DAMAGE, OR IF CUSTOMER HAS NOT HAD ANY PAYMENT OBLIGATIONS TO JITTER (FOR EXAMPLE THROUGH A FREE TRIAL), ONE HUNDRED DOLLARS ($100.00).

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN JITTER AND CUSTOMER.

17. DISPUTE RESOLUTION:

17.1 Binding Arbitration: Any dispute, controversy or claim arising out of or relating to these Terms, including any question regarding their existence, interpretation, validity, breach or termination shall be referred to and finally resolved by arbitration under the Canadian Arbitration Association Arbitration Rules. The legal seat of the arbitration shall be Ottawa in the Province of Ontario, and the language of all elements of the arbitration, including documentation, shall be English. The arbitration shall be governed by the laws of the Province of Ontario. Any arbitration decision arising out of a dispute pursuant to this Agreement shall be final and binding on all Parties and there shall be no right to appeal such decision, whether on a question of law, a question of fact, or a mixed questions of fact and law.

17.2 Class Action Waiver: Any proceedings to arbitrate or resolve any dispute arising from or relating to these Terms or Customer’s use of the Products in any forum will be conducted solely on an individual basis and not as a class action, consolidated action, private attorney general action, or other representative action. You expressly waive your right to file a class action, participate in a class action, or seek relief on a class basis. Unless Jitter agrees in writing otherwise, the arbitrator or other adjudicator will not consolidate more than one person or entity’s claims.

18. GOVERNING LAW: This Agreement, and all matters arising out of or relating to this Agreement, are strictly governed by, and construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein.

19. GENERAL TERMS:

19.1 Miscellaneous: These Terms together with any applicable Order Form constitute the entire and exclusive understanding and agreement between Jitter and you regarding the Products and the subject matter hereof, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Jitter and you regarding the Products and the subject matter hereof.

19.2 Conflict: If there is a conflict between the terms of an Order Form and these Terms, then the terms of the Order Form controls over these Terms; provided that, to the extent applicable, (a) if a purchase or procurement under a Purchase Order is also documented by a Quote, notwithstanding anything to the contrary in these Terms or the applicable Purchase Order, (i) to the extent there is a conflict between such Purchase Order and such Quote, the terms of the Quote shall prevail, and no additional terms included in such Purchase Order that are not included in such Quote shall apply; and (ii) Customer shall ensure such Purchase Order references, and reflects identical terms and conditions to, such Quote.

19.3 Severability: If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.

19.4 Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Jitter’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Jitter may freely assign or transfer these Terms without restriction.

19.5 Successors & Assigns: Subject to the foregoing, these Terms will bind and inure solely to the benefit of the Parties, their successors and permitted assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity or Party Affiliate, any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

19.6 Claims: Customer shall have no right to bring any claims under these Terms against any Jitter Affiliate, employee, director, officer, or shareholder.

19.7 Notices: Any notices or other communications provided by Jitter under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; (ii) by posting to Jitter’s website; or (iii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

19.8 Waiver: Either Party’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of both Parties. Except as expressly set forth in these Terms, the exercise by either Party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

19.9 Acceptable Use: Customer may not, and may not allow any third-party including its Authorized Users to, (a) use the Products: (i) for any inappropriate, improper, discriminatory, illegal, or otherwise harmful purpose or (ii) to violate, or encourage the violation of, the rights of others which includes, without limitation, legal rights (e.g., intellectual property or proprietary rights) or human rights (i.e., the rights inherent to all human beings regardless of race, sex, nationality, ethnicity, language, religion, or any other status, including without limitation the right to life and liberty, freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many more), each as reasonably determined by Jitter; or (b) engage in abusive, harassing, threatening, offensive, or otherwise improper conduct owards Jitter or its employees, agents, service providers, partners, or other customers. To report any potential misuse or violation, please email support@gojitter.com or submit an anonymous concern via support@gojitter.com.

19.10 Force Majeure: No Party shall be liable or responsible to the other Party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by or results from acts beyond the reasonable control of the impacted party's "Impacted Party" control, including, without limitation, the following force majeure events"(Force Majeure Event(s)"(a) acts of God; (b) flood, tsunami, fire, earthquake, or explosion; (c) epidemics, pandemics, including the 2019 novel coronavirus pandemic (COVID-19), and other potential disasters or catastrophes; and (d) other similar events beyond the reasonable control of the Impacted Party.
The Impacted Party shall give notice within fourteen (14) days of the Force Majeure Event to the other Party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of thirty (30) consecutive days following notice, the other Party may thereafter terminate this Agreement upon fourteen (14) days written notice.

19.11 Contact Information: If you have any questions about these Terms or the Products, please contact Jitter at support@gojitter.com